Platform rules

Last updated October 2026. Please read before using NumVault.

The short version

Use numbers only for legitimate account verification. Nothing illegal, no fraud, no reselling.
One account per person, and one active 20-minute number per service.
No message before it expires, or you release it unused: your money comes back to your wallet.
We can't guarantee that a service will accept a number or send a code.
Break the rules and your account can be suspended.

One person, one account. You are responsible for everything done under your account.
Do not share your login with anyone. If you think your account has been compromised, contact support straight away.
Keep your details accurate. We may ask you to confirm who you are if something looks unusual.

NumVault numbers may only be used for legitimate account verification on third-party services.
You may not use a number for fraud, impersonation, spam, phishing, scams, account takeover, or any illegal activity. You must not use it to get around two-factor authentication on an account that is not yours.
Numbers are for your own use. Reselling, sub-leasing or redistributing numbers you got from NumVault is prohibited.
Bulk buying or automated buying is not allowed without our written approval.
Other services have their own rules. Some block virtual numbers, and some types of service, such as banks and financial apps, may not accept them at all. You are responsible for following the rules of the services you use, and we cannot guarantee that any service will accept a number or send a code.

You see the price in US dollars and Nigerian naira before you confirm. The money is taken from your wallet when you get the number.
You can hold one active 20-minute number per service at a time. If you already have one, use it, or release it first if no message has arrived.
To protect everyone, each account can request up to 10 numbers per hour. Trying to get around this limit can lead to suspension.
Availability is not guaranteed. Numbers come from third-party providers and may sometimes be unavailable.

Messages sent to your number appear only in your own inbox. We do not show them to other customers.
We may hand over records to the authorities when the law requires it.

If no message arrives before your 20-minute number expires, the price is returned to your wallet. This happens automatically, within 24 hours, and you will see a notification.
If you release a number before any message has arrived, the price is returned to your wallet straight away.
If a message did arrive, there is no refund, even if the service you were verifying later rejects the code or the number.
For anything else, open a support ticket. Other refunds or wallet balance are handled at our discretion.

You add money to your wallet in naira. Prices and your balance are also shown in US dollars, using an exchange rate that can change.
Your balance can only be used to pay for NumVault numbers. It cannot be transferred to another account.

You earn 10% of a friend's first top-up of ₦1,000 or more, paid into your wallet. A friend must join through your link within 7 days of creating their account, and you earn once per friend. See your referral page for details.
You may not refer yourself or accounts you control. Fake or duplicate accounts earn nothing, and we may remove rewards that were earned unfairly.

We may suspend or end any account that breaks these rules, with or without notice.
A suspended account cannot buy numbers or add money. Suspended users lose access to active numbers and any unused wallet balance.
You can appeal through a support ticket.

Open a support ticket from your dashboard, or email support@numvault.app. If you see a number being misused, tell us.

We may update these rules from time to time. Using NumVault after a change means you accept the updated rules.
We will tell registered users about major changes by email.